How can we help?
Browse the topics below, or reach our team directly — we'll help you get connected and trading the right way.
Getting started
Create your account, understand the platform, and take your first steps.
Connecting your account
Link MetaTrader 4/5 or NinjaTrader and set your risk safely.
Billing & plans
Manage your subscription, upgrade, or use the money-back guarantee.
Algorithms
How each algorithm works, its market, and how to configure it.
Troubleshooting
Fix connection issues, missed trades, and platform errors.
Account & security
Passwords, permissions, and keeping your account safe.
Quick answers.
After you choose a plan, our team walks you through linking your MetaTrader 4/5 or NinjaTrader account one-on-one. It takes minutes, and your funds never leave your account.
Risk settings live in your dashboard. You can adjust position sizing and drawdown limits, or pause the algorithm entirely, any time.
Cancel any time from your membership portal. Every plan includes a 30-day money-back guarantee — see our refund policy for details.
Confirm your platform is running and connected, that auto-trading is enabled, and that market conditions currently meet the algorithm's rules. If it persists, contact support and we'll take a look.